The Challenge
A UAE-based industrial manufacturer with 500+ factory employees faced a high volume of repetitive HR and administration enquiries. Many employees live in a labour camp and rely on fixed company bus schedules, making quick access to information essential.
Employees frequently visited the administration office for details about salaries, bonuses, deductions, advances, annual leave, vacation schedules, labour cards, visas, and passport expiry dates. This created queues, interrupted administrative staff, reduced productive working time, and caused frustration for both employees and management.
The customer needed a simple, reliable self-service solution suitable for a demanding industrial environment.
Our Solution
We proposed a customized Industrial-Grade Employee Self-Service Kiosk, integrated with employee CRM software. Five cloud-connected kiosks were recommended across the company office, factory break and lunch areas, and labour camp, allowing employees to access authorized personal and employment information from convenient locations.
The solution includes:
Industrial-grade hardware: Fanless PC, rugged enclosure and industrial keyboard
Reliable touchscreen: Resistive touch technology for demanding environments
High-brightness display: 1500-nit screens for excellent visibility in strong ambient light
Cloud connectivity: Centralized employee information accessible across multiple locations
Custom branding: Designed to match the customer’s corporate identity, logo and colours
User training: Staff and workers were trained for smooth adoption
Business Benefits
The kiosks bring employee services closer to where employees work, take breaks and live. This reduces routine HR workload, queues and office interruptions while giving employees faster access to information. It also minimizes time away from productive work and helps employees work around fixed bus schedules.
With rugged industrial construction, centralized cloud-based information and a scalable architecture, the solution provides a reliable platform that can expand to additional locations and employee services as requirements grow.
